At Mood Good, we understand that sometimes plans change. Therefore, we offer a cancellation policy to provide flexibility to our valued customers.
1. Cancellation Period: You may cancel your order within 24 hours of placing it for a full refund.
2. How to Cancel: To cancel your order, please contact our customer service team via email or phone with your order details OR you can also cancel through our website in Track your Order section
3. Refund Process: Once your cancellation request is received and processed within the stipulated time frame, we will initiate a refund to your original payment method.
4. Refund Timeline: Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.
5. Cancellation After 24 Hours: Unfortunately, we are unable to cancel orders after the initial 24-hour window has passed. However, you may still return the item(s) following our return policy.
Please note that this policy applies to standard orders. Special promotions or clearance items may have different cancellation terms, which will be communicated at the time of purchase.